If you haven’t received a refund yet, first check your bank account again. There are certain situations where only partial refunds are granted (if applicable): Books or other paper products with obvious signs of use Any item not in its original condition, which is damaged or missing parts for reasons not due to our error and Any item that is returned more than 30 days after delivery. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. We will also notify you of the approval or rejection of your refund. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.
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After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement Refunds (if applicable) But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Please do not send your purchase back to the manufacturer. To complete your refund or exchange, we require a receipt or proof of purchase.
The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. That means your item must be unused and in the same condition that you received it. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If you are unhappy with your item, please let us know. For refunds please allow up to five working days for money to appear in your bank account. To complete your refund or exchange, we will require a receipt or proof of purchase. If you are not 100% happy with your purchase please return your item for an exchange or refund within 30 days of taking ownership.
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